Frequently Asked Questions
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Customer Service Hours of Operation
Customer service at Groennfell & Havoc Meads is available Monday through Friday from 1:00 pm to 5:00 pm Eastern Standard Time. Our customer service team works hard to resolve all inquiries within one business day. Get in touch with customer service by emailing us at info@groennfell.com. -
How much does shipping cost, and how soon will it arrive?
Shipping Fees: We want to make sure there are no surprises at checkout, so we offer flat rate shipping at $24.95 per order. Estimated Shipping Time: All standard orders ship within one week (usually 1-3 business days), and express orders ship by the next business day. Please note: This timefram... -
Do I need to meet my package to sign for my package?
Yes. Federal and State Law and UPS policy require that all alcohol deliveries be signed for by an individual age 21+. Please note the UPS delivery policy below: Recipients of packages containing alcohol must have a valid ID available for delivery drivers to scan at the time of delivery. For US ... -
Can I track my order? Do I need to be home when it arrives?
Tracking Updates: As soon as your order is scanned in at our carrier’s facility, you`ll automatically receive an email with tracking info. All orders usually ship within one week, but please feel free to check on your order by emailing info@groennfell.com. If you need your order faster, we offer ... -
What is your return, refund, and cancellation policy?
Order Cancellation: We are able to cancel your order any time before it ships by contacting our support at info@groennfell.com. Returns: We are not able to accept returns of alcohol. However, if your order was never received and was sent back to us, please contact us to coordinate redelivery. W... -
I’ve never tried mead before. Will I like it?
Much like beer, cider, or wine, there are many different types of mead. We brew craft mead, which means it's lightly carbonated, lower ABV, and packaged in a craft container (similar to craft beer or craft cider.) At both Groennfell Meadery and Havoc Mead, our brewers have developed a flavor pro... -
Yes! All of our products (and all meads, regardless of who makes them) are naturally gluten free.
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At what temperature should I store and serve my mead?
Storage Temperature It’s not necessary to refrigerate your mead while storing it. In fact, we temperature stabilize all of our meads so that they can travel the world! Feel free to refrigerate it right before you drink it if you`d like. If you are planning on chilling your mead, we recommend allo... -
What exactly makes this “craft mead"?
Mead is any alcoholic beverage made using honey as the primary fermentable (sugar source). Craft mead is a mead that has carbonation, a lower alcohol level, and comes in craft packaging (similar to craft beer or craft cider). -
We love our hazy meads! We believe that clarifying meads removes so much of the character of the beverage that we avoid it at all costs. Give it a little swirl before drinking to enjoy the full effect.
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We believe that cans are the best packaging for our mead; they are fully recyclable and do a great job of protecting the mead without affecting the flavor. Learn more about our packaging here.
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Who should I reach out to with further questions?
You can reach our customer service department by emailing info@groennfell.com. -
If you have been sent a coupon code and are unable to use it during checkout, please use this guide to troubleshoot. Does your order contain a Bundle Deal? Orders that contain bundles cannot have coupons applied to them due to the bundling software we utilize. We are sorry for the inconvenienc...
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Why can't I complete my order?
If you are having issues during the checkout process please use this guide to troubleshoot! At this time, if you reside in any of the following states: Alabama (AL), Delaware (DE), Hawaii (HI), Maine (ME), Mississippi (MS), Rhode Island (RI), Utah (UT), and temporarily Wisconsin (WI) we cannot s...